- Time of issue:2021-04-21 10:53:13
Quality and Service Commitment
Kingdo always put the interests of customers and products quality to the first level, we keep on improving customer satisfaction as the goal of our unremitting efforts. We will be commitment to provide high quality equipments with perfect site services and after-sales service. Now the specific commitments are as follows:
1. Ensure to timely provide complete sets of equipment and accessories
2. Ensure that one-time installation debugging acceptance
3. To provide high quality material with preferential price
4. Priority to provide customer our new craftworks and products
5. Free training technological operator to ensure the trained staff can operation independently.
6. In the installation process, we will appoint a installation supervision staff on the spot
7. we will offer an experienced project manager, organize a good installation team for the work of field installation debugging
8. 12 months guarantee on the whole set of equipments we offered, in the warranty period, all because of the quality of products has caused the damage or failure of equipment, suppliers will take the responsibility for the free repair and replacing spare part. Due to the damage caused by the customer, we only charge material costs for repair and replacement. After the receipt of customers notice, we will suggest the method to solve problem within six hours, or send specialist to where the project located to solve the problem.
9. After the equipment field assembly and installation, we will be also responsible for the single equipment debugging, online debugging and Feeding trial operation, to ensure that equipments can normal operate in full load conditions. We will provide all kinds of information and records according to the requirements of the bid. The qualified completion files will be provided to customers according to their requirements within one month after acceptance.
Care, efficient and smile are our customer service principles.
Our customer Services are available 24 hours 7days.
You can rest assured with us.
If you haveany inquiry about our company, our products and logistics, please feel free to call or email us any time, any place.
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